At IT Services UAE, we are dedicated to delivering high-quality IT products and services to our customers. This Fulfillment Policy outlines the process, timelines, and refund options related to the services provided on our multi-vendor e-commerce platform.

1. Service Delivery Timelines

The delivery time for our services varies depending on the type of product or service purchased. Below are the general timelines:

• Standard Services: 1 week to 1 month.

• Complex Services: Up to 3 months for specialized or large-scale projects.

We strive to complete all services within the estimated timeframes and will keep you informed of any delays or updates.

2. Order Status Updates

• Upon completion of your order, you will receive a notification via email.

• You can also check the status of your order at any time by logging into your IT Services UAE account.

3. Refund Policy

We stand by the quality of our services and offer a 100% refund guarantee under the following conditions:

• The refund request must be made within 30 days of the service completion date.

• Refunds are only applicable if the service does not meet the agreed-upon specifications or if there is a legitimate issue with the delivery.

To request a refund, please email us at info@itservicesuae.com with the following details:

• Your order number.

• A detailed explanation of the issue.

Our support team will review your request and respond promptly.

Thank you for choosing IT Services UAE!
We are committed to providing you with exceptional service and support.